Support Options

Standard Customer Support
Standard Customer Support provides telephone and email based product support between the hours of 8:30AM and 5:30PM CST. All customers who are maintenance and support subscribers are entitled to Standard Customer Support.

Standard Customer Support includes:

• Regularly scheduled software updates
  
  
• Technical hot-line assistance
  
  
• Access to the ApolloLIMS knowledge base
  
  
• Access to the ApolloLIMS customer service area
  
  
• Invitation to ApolloLIMS user group activities

Premium 7 / 24 Support Coverage
If a client laboratory routinely has the need for 24 hour support coverage, Common Cents Systems, Inc. has made an advanced level of support available. In addition to support offered in our standard support program, Premium Support Coverage provides continuous 24 hour a day, 7 day a week support. The Premium Support Coverage contract allows for unlimited after hours support calls and provides the ultimate in availability to our programming staff.

Quarterly Site Visits
To get full benefit from the LIMS and to keep staff trained on new releases the client laboratory has the option of adding scheduled quarterly onsite visits with Common Cents programming staff to the software maintenance agreement. Quarterly Site Visits have proven to be an effective way of maintaining project efficiency and for seeking other opportunities to improve the efficiency of the laboratory.